Forthcoming Workshop
Designing with Friction: Troubling the Development of Seamless Digital Technologies.

Sheahan, J., Chatting, D., Collins., R., Bley, J., Eriksson, A., Rozendaal, M.C., Taylor, N.

NordiCHI 2024, Uppsala, Sweden.

There is growing unease and a sense within the design community of the value placed on efficient, simplified, and seamless interactions, with a growing awareness and documentation of their unintended consequences across society. By prioritizing ‘frictionless’ finance, healthcare, education products, and services, there has been a consorted effort to reduce or eliminate our daily frictions in the pursuit of efficiency and ease of use. In seeking a more balanced understanding of friction in systems design, this workshop will offer ways of bringing friction to the fore of design and examining its role across the domains of care, privacy, security, repairability, and autonomous vehicles.